At Almond Accounts clients are our number one priority. We aim to deliver a quality service to all our clients at all times. The desire to achieve high standards is reflected in our Customer Care Policy. We will strive hard to meet the following criteria:
- Adhere to best practice and good company values.
- Be open and honest about what we can and cannot do.
- Ensure that client confidentiality is always maintained.
- Invite client feedback in order to improve our services.
- Keep everyone in our organisation fully informed.
- Monitor and amend our customer care platform as required.
- Provide impartial information, advice and guidance.
- Respond to client queries or concerns in a professional and timely manner.
- Treat all of our clients with courtesy, respect and understanding.
- Work with efficiency, dedication and good organization.
If you have any comments or suggestions regarding our Customer Care Policy you can relay them to us via the box below. Assuring you of our best intentions.